RETURNS
printostat.com OFFERS A THIRTY (30) DAY RETURN POLICY. printostat.com reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 20% to 50% placed on Orders. It is our policy to require RMAs for any returns.
RMA Requirements:
RMAs will be issued after talking with a printostat.com authorized representative. Please email Customer Service at orders@printostat.com and include the invoice and part number in question within your email. Once a RMA is issued, you have 15 days to return all items listed on the RMA; and only items that are listed on the RMA will be credited. All returns, other than defective product, must be unopened, in original packaging and in resellable condition. The RMA# must be clearly marked on the outside of the box or we will refuse delivery. Credit will be issued after the receipt and inspection of all items listed on the RMA.
Freight Damage:
We will make every attempt to use packaging that will protect our products; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. If the product is damaged in shipment please follow these instructions:
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LTL Deliveries - Any possible damage must be notated on the carrier’s delivery receipt at time of delivery. We highly recommend that your receiving personnel do a complete and thorough inspection of every shipment prior to signing the delivery receipt. If there is any doubt about potential damage to your items make sure to mark on the carrier’s delivery receipt "potential damage - subject to inspection". Failure to note potential damage and signing the delivery receipt without any exceptions will preclude your company from receiving credit for damaged / lost items.
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Small Package Deliveries - Receive the package from the small package carrier as usual, it is not necessary to notify the driver of any damage. Report the damage directly to orders@printostat.com and you will be issued a credit or a replacement for any damaged / lost items. Do not initiate a claim directly with the carrier or call the carrier to notify them of damage as doing so interferes with shop.printostat.com claim process with the carrier.
If you later discover concealed damage you have 15 days to notify orders@printostat.com to make a claim.
Errors in shipment:
If you have received a miss-shipment due to a shop.printostat.com error, you have 15 days to make a claim. Please see RMA requirements.
Defective Merchandise:
We require notification of any defective items within 30 days of receipt. We may require that you consult with our technical support department to verify whether or not a product is defective. The product(s) may either be exchanged or Customer's account may be credited through the same method of payment used for the original Order. Please see RMA requirements.