The AdvantageWhat really sets Print-O-Stat's Complete Support Help Desk apart from others is that we are happy to help with common "how-to" questions to help keep your project on track. Don't feel like searching Google, YouTube, or forums for answers to common software task-related questions? Enroll Complete Support Help Desk contract now and call whenever you need us!
The Value You Will Receive
30-minute virtual training session – "Introduction to Autodesk Account Setup & Management"
Phone, Remote & Email
Phone, remote login, AND email support
Guaranteed Response Time
If you are having software troubles, you can rely on our team. Expect a response within 2 hours*
24hr Electronic Submission
Electronic submission of support tickets 24 hours-a-day
Remote Install Support
Our trained experts can provide you with software installation support, remotely
Product error, warning, and unexpected functionality resolution
Unlimited UsersThere is no limit to how many team members have access to your support service
Unlimited "How To" QuestionsOur team is available to help answer all your "how to" questions
HOW TO USE THE HELP DESK
Already have an account? Begin by following the button below to gain access to our portal where you can log and track your case. Customers can also email your case directly or give us a call at 1-866-242-8721.
Don't have an account? Our Help Desk service utilizes an online portal for customers to create their own account. Once your account is created, you will be able to easily log and track each case.
Please Note: while support tickets can be submitted electronically 24-hours-a-day, regular support hours are Monday through Friday, 8:00 a.m. until 5:00 p.m., and we are closed on holidays.
*Guaranteed response time pertains only to the initial response of a Print-O-Stat representative to your support request submission. Due to a variety of factors it does not necessarily mean that your issue will be solved within 2 hours, although we will attempt to solve all support requests as quickly as possible.
If you have any questions regarding this service or would like to subscribe, please fill our the following form, email us at firstname.lastname@example.org or call us at 866.242.8721.